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VIERI´s Frequently Asked Questions

Shipping and returning goods

 

How do you ship the jewellery?

We are shipping your jewellery with DHL Premium.

 

How long does it take to ship the goods once the order has been placed?

Shipment usually takes a maximum of 3 weekdays within Germany. Shipments to Switzerland or abroad can take up to 5-10 weekdays.

 

How high are the shipping costs?

Shipping costs regardless of the product value are free within Germany. Shipments to other EU and Non EU countries are as follows:

Shipments to EU and Non EU countries* up to a product value of 500€ are free, up to a product value of 2.500€ shipment costs are 21€ and up to 25.000€ the costs are 60€.

*EU and Non EU countries: Albania, Andorra, Belgium, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Island, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Macedonia, Republic Moldavia, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Rumania, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Ukraine, Hungary, Vatican City, Belarus, Cyprus.

For shipments to other countries please contact us at shop@vieri.com.

 

How can I track the status of my order?

As soon as we shipped your package, you will receive your personal tracking number with which you can track the status of your order on the DHL website.

 

Is my jewellery insured?

Our shipment costs include insurance up to the value of your order and the jewellery is insured until you hold the package in your hands.

 

Can I return the goods if I am not satisfied?

You can return your order within Germany and within 14 days after you received your goods free of charge. For returns outside of Germany, please contact us via shop@vieri.com for more details.

 

How do I cancel or return orders?

If you wish to cancel or return your order, please write us an e-mail at shop@vieri.com and we send you your personal DHL return label to print out at home or inform you about the costs. Please make sure that you send the package ONLY with DHL within Germany. We do not accept any liability if you use another provider and the order is lost.

Service

 

How do I determine the right ring size?

Our shop provides a ring size measuring table which you can print out at home. Just place your ring on top of the size chart and you will be able to determine your ring size.

 

Can I subsequently change the size of my VIERI ring?

We can only change the size of rings that are too large. You will have to exchange a ring that is too small.

 

Where can I receive advice or have my VIERI jewellery repaired?

If your jewellery needs to be repaired, please get in touch with us via shop@vieri.com and we will tell you the name of your nearest authorized workshop or jeweler where you can get repairs done.

 

Will my personal details be treated confidentially?

Your personal details will be treated confidentially at all times and kept under lock and key.

 

Will gift boxes be provided?

Each order is sent in a VIERI gift box. If you have a special request please send us an e-mail with your order number and we will happily assist you.

 

Can I arrange an appointment for a personal consultation with VIERI?

We are pleased to offer individual consultations as a gift or for you personally. Please get in touch with us via info@vieri.com to make your personal appointment.

 

Can I have the jewellery engraved?

We would be pleased to make a personal engraving if requested. Please get in touch with us in advance at shop@vieri.com

 

Do I receive a certificate?

When you order at www.vieri.com, you receive a VIERI certificate of authenticity.

Payment

 

Which methods of payment are accepted at VIERI?

You can pay by credit card or by direct debit; we handle both forms of payment through PAYPAL. If you need assistance with your payment or want to us another form of payment, please contact us at shop@vieri.com.

Products and product quality

 

Where does the gold originate?

Our gold is sourced in Sotrami, Peru. Sotrami is one of the few certified mines worldwide.

 

Where do the diamonds come from?

All our diamonds are Kimberley Process-certified and are recycled as far as possible.

 

What does ethically mined gold mean?

It means that VIERI is committed to exclusively using gold that has been mined under conditions that are as fair as possible for everyone involved. The miners work under fairer conditions, receive protective clothing and medical care and live in communities where women and children are able to attend school and educate themselves. You can find further information at www.earthbeatfoundation.org.

 

Where is the jewellery produced?

Every pieces of jewellery is produced in a family-owned company in northern Italy and some are handmade.

 

Can I also order jewellery from VIERI in accordance with my very own ideas?

We would be pleased to produce pieces of jewellery especially for your with your own ideas. Simply write Guya Merkle directly at guya@vieri.com and she will get in touch with you as soon as possible.