OUR EXCLUSIVE SERVICE
We understand that true appreciation takes time and that the relationship with a piece of jewelry goes far beyond its material value. With this understanding in mind, we have created our 'Try before you buy' service.
take your time
DISCOVER THE MAGIC OF TRYING
With 'Try before you buy' we want to offer you a unique opportunity to develop a personal bond with a piece of jewelry before you make your final decision.
Choosing a piece of real gold jewelry is a significant choice, so take the time to make sure your chosen piece is not only aesthetically pleasing, but also fits perfectly with your individual style and lifestyle.
THE TIME IS PRECIOUS
HOW IT WORKS
1. TRY ON INSTEAD OF BUYING
You decide to use the fitting service! Click on a
Try-on piece of jewelry and order up to a maximum of 3 products as normal. After receiving the piece of jewelry, you have 5 working days to try it on and test it.
2. PAYMENT AND SHIPPING
To use the service, deposit 50% of the purchase price , excluding insured return shipping of €40 . You will receive the selected piece of jewelry within 2-3 working days.
3. PURCHASE DECISION
Have you fallen in love?
If you choose the piece of jewelry, you can keep it immediately . We will then send you the final invoice with the full price, minus the shipping costs of €40. We will cover these.
4. RETURN
Still not sure?
To do so, send the piece of jewelry back to us within 5 working days . You will receive the return label from us. The purchase price you deposited will also be refunded to you within the next 5 working days .
THE CLOUD LOOK
TRY ON NOW
TRY BEFORE YOU BUY - Cloud Collection Stud Earrings
Golden Cloud Formation Bracelet
TRY BEFORE YOU BUY - Bellezza Piccolo Hoop
Häufig gestellte Fragen
Since we send you handmade, unique pieces made of 18-carat gold and with precious gemstones, we require a kind of deposit from you for security reasons. If you decide against the piece of jewelry at the end of the test phase, you will receive the entire amount* back.
*Minus shipping costs
If you decide on the selected piece of jewelry, the €40 shipping fee will be credited to you with your final invoice. This means that we then wear them.
If you do not want to keep the piece of jewelry and send it back to us, you will pay the return shipping costs that were already calculated at the beginning.
After the order confirmation, we prepare the piece of jewelry for shipping to you. This should arrive to you after 2-3 working days.
Rings are probably the most individual piece of jewelry due to their different sizes. Due to the precision of the fit that must be guaranteed, we are currently unable to offer this service. However, we are working on making it possible for you to order rings to try on at home in the future!
After receiving the invoice, you have 14 days to pay it.
Since we only send our jewelry with insured shipping, all parties are on the safe side. If you return a piece of jewelry to us with the label we created, we recommend that you keep the receipt.
In any case, you will receive your 50% deposit back.
It is currently possible to order up to a maximum of 3 "try before you buy".
We have a large selection of products that you can try on at home with our “try before you buy” service. Discover the “try before you buy” collection here .
YOU HAVE FURTHER QUESTIONS?
REGISTER AND DON'T MISS ANYTHING
Don't miss any new products from our "Try before you buy" service!